Newly expanded suite featured in February 2026 industry briefings.nnKey FeaturesnNative AI agents integrated into IT, HR, and Customer Service workflows to resolve tickets and requests autonomously.nnUse CasenPerfect for organizations looking to reduce helpdesk volume by 40% through intelligent, self-solving service agents.nnWhy Choose ServiceNow?nIt leverages the existing ‘Now Platform’ data, giving agents the deep organizational context they need to act accurately.